Tribal-Tools Terms of Service & Sale

Last updated: 22 January 2026

These Terms of Service & Sale (“Terms”) govern your access to and use of Tribal-Tools websites, online stores, user areas, downloads, software, firmware, support services, and your purchase and use of Tribal-Tools products (collectively, the “Services” and “Products”).

By accessing our Services, placing an order, completing checkout, downloading any software, activating a license, or using any Product (including the Kadabra™ Music Workstation), you agree to these Terms.

If you do not agree, do not use our Services or purchase our Products.

1) Who we are and how to contact us

Tribal-Tools (“Tribal-Tools”, “we”, “us”, “our”) is located in Israel.

Contact (support / sales):
Email: info@Tribal-Tools.com
Hatsuk 12, Bet Yannay, 4029300, Hasharon, Israel

2) Definitions (plain meaning)

• “Hardware” = physical products (e.g., Kadabra units, accessories, cables).

• “Software” = KadabraOS, K-Samplers, K-Player, tools, firmware, and any digital components we provide.

• “Digital Content” = downloads, installers, progects, presets, bundles, license files, activation keys, updates.

• “Beta / Early Access / Tester” = products or programs clearly labeled as beta, early access, experimental, or sold under a tester agreement.

3) Changes to these Terms

We may update these Terms from time to time. The “Last updated” date shows the latest revision. Continued use of the Services or Products after changes means you accept the updated Terms.

4) Accounts, user area, and communications

Some purchases and features require an account or user-area access.

You agree that you will:

• provide accurate information,

• keep your login credentials secure,

• take responsibility for actions taken under your account.

We may send operational emails (order confirmations, license delivery, support, security notices). Marketing emails (if any) require opt-in where legally required.

5) Product information, availability, and small-batch reality

5.1 Product descriptions & errors

We try to be accurate, but Product pages may contain errors (typos, pricing mistakes, incorrect availability, outdated photos, or missing details). We can correct errors and update information at any time. If a correction affects your order materially, we’ll work with you on cancellation or return where applicable.

5.2 Small-batch and handcrafted variations

Many products are small-batch or handcrafted. Natural variations in wood, finish, color, weight, and minor cosmetic marks can happen and do not automatically mean the Product is defective.

5.3 Beta / experimental features

Some Products and features may be beta/experimental and can change, break, or be discontinued. If your purchase is tied to a Beta/Tester program, additional rules apply (see Section 12).

6) Orders, pricing, taxes, and payments

6.1 Order acceptance

Placing an order is an offer to buy. We may accept, reject, or cancel an order (for example: suspected fraud, pricing error, stock issues, shipping restrictions, or compliance reasons).

6.2 Pricing, currency, and international fees

Prices are shown in the currency displayed at checkout. You are responsible for any VAT, customs duties, import taxes, brokerage fees, or other charges imposed by your country, unless we explicitly state otherwise.

6.3 Payment processing

Payments are processed via third-party payment providers. We do not store full payment card details on our servers.

7) Shipping, delivery, and risk

7.1 Delivery estimates

Delivery dates are estimates, not guarantees. Delays can happen due to manufacturing schedules, customs, carriers, weather, regional disruptions, or force majeure events.

7.2 Address accuracy

You are responsible for providing an accurate shipping address and contact details. If a package is returned because of an incorrect address or failure to receive it, you may be responsible for additional shipping costs.

7.3 Shipping damage claims (important)

If your Product arrives with shipping damage, you must:

• keep the original packaging, and

• record the first unboxing (a clear video showing the package and any damage), and

• contact us with evidence so we can evaluate repair, replacement, refund, or shipping claim handling (as applicable).

If you do not provide the required evidence, we may be unable to approve free return shipping or a refund for shipping damage.

8) Digital delivery (downloads, bundles, licenses)

For certain Products (including Kadabra purchases), you may receive access to a user area and/or downloadable bundle by email after payment, which can include installers and tools such as KadabraOS and related components.

You are responsible for:

• having a compatible computer/OS and environment,

• installing correctly,

• maintaining your own backups.

Some bundles may include or depend on third-party software. Third-party software is governed by its own license terms, and we are not responsible for third-party products.

9) Software licensing (licensed, not sold)

All Software and Digital Content are licensed, not sold.

Unless we explicitly grant you different rights in writing, your license is:

• non-exclusive, non-transferable, and revocable,

• intended for the purchaser’s use (personal or professional),

• may be tied to a device, serial number, license file, or user account.

You may not:

• share, resell, sublicense, rent, lease, or distribute our Software/Digital Content,

• bypass license checks or security mechanisms,

• reverse engineer, decompile, or attempt to extract source code (except where mandatory law explicitly allows it).

10) Returns, refunds, and cancellations

Note: Some regions give consumers mandatory legal rights (including cancellation/withdrawal rights). Nothing in these Terms removes rights that cannot legally be excluded.

10.1 Digital products (downloads, license delivery)

Because digital items can be copied/activated instantly:

• Digital sales are generally final once delivered/activated, except where required by law or explicitly approved by us.

• If we approve a refund for a digital license, we may deactivate the license and revoke access.

10.2 Hardware returns (non-custom, non-beta, unless stated otherwise)

If we accept a return for Hardware, the Hardware must typically be:

• returned in original and complete condition (packaging, accessories, manuals),

• not excessively used, modified, or damaged,

• returned with proof of purchase.

If the Product shows depreciation due to handling beyond what is needed to confirm its nature and function, we may reduce the refund amount where allowed.

10.3 Custom-made or made-to-order items

Custom-made, personalized, or made-to-order Products may be non-refundable except where required by law or where we approve an exception in writing.

10.4 Shipping costs and non-refundable charges

Unless required by law or we are at fault (wrong item / defective item confirmed), the following may be non-refundable:

• shipping fees,

• customs duties and import taxes,

• expedited delivery costs.

10.5 Orders containing multiple items

If a refund is approved for an order containing multiple items, we may require that all items from the order be returned together (for example, bundles).

11) Warranty / guarantee (general) + Kadabra specifics

11.1 Proof of purchase

Warranty service requires proof of purchase.

11.2 Warranty void conditions

Warranty coverage can be void if:

• the Product is opened or repaired by unauthorized parties,

• the serial number is removed/altered,

• the Product is misused, modified, abused, or damaged by accident,

• damage is caused by liquids, improper power, or improper storage.

11.3 Kadabra guarantee time frames (as defined for Kadabra testers where applicable)

Certain Kadabra purchases may include specific guarantee time frames:

• Full Guarantee Time Frame: 1 year from purchase date

• Limited Guarantee Time Frame: 2 years from purchase date

Coverage rules may depend on whether the issue is normal-use wear/failure or impact damage.

11.4 What is generally covered (Kadabra)

Subject to inspection and the conditions above:

• Mechanical and/or electronic issues caused by natural use may be covered during the applicable guarantee period.

• The keyboard lighting system may have coverage for the full Limited Guarantee Time Frame (2 years), where applicable.

11.5 What is not covered (Kadabra)

• Wood bruises / cosmetic dents are not guaranteed as free repairs.

• If the instrument is bruised, cracked, or shows physical impact damage, coverage may be limited or denied depending on cause and inspection results.

11.6 Repairs logistics (Israel and shipping)

Some repairs may require physical service in Israel. Where a Kadabra purchase includes a Full Guarantee shipping benefit, we may cover one standard (non-express) round-trip shipment for the first approved repair within that Full Guarantee period. Faster shipping may be available at the customer’s cost.

12) Beta / Tester program terms (Kadabra and other beta products)

This section applies only if your Product or purchase flow states that you are buying a Beta / Tester / Early Access Product or joining a tester program.

12.1 Beta nature

You understand that beta products may develop unfamiliar malfunctions over time and may require physical attention/repair.

12.2 Confidentiality / non-disclosure (beta testers)

As a beta tester, you may receive inside information (including but not limited to: Product behavior, features, unreleased functionality, support communications, internal instructions, or technical details). You agree you will not publicly disclose or publish such information without our written approval.

12.3 Consequences of breach (beta testers)

If you breach confidentiality or seriously violate beta rules, we may, to the extent permitted by law:

• terminate your beta tester status immediately,

• disable your access to beta Software/Digital Content,

• require return of the beta Hardware and/or revoke benefits,

• deny refunds associated with beta access.

If a beta Hardware unit must be returned and is not returned, we may treat that unit as a rental and charge a daily fee (where enforceable and communicated in the beta flow).

12.4 Feedback ownership

Any feedback, bug reports, suggestions, or ideas you provide to Tribal-Tools may be used by Tribal-Tools without obligation to compensate you, unless we explicitly agree otherwise in writing.

12.5 Trade‑in option (beta privilege; not guaranteed)

As a beta tester, you may request a trade‑in for a newer version and pay the difference, subject to:

• unit condition,

• availability,

• our acceptance criteria.

13) Support and support limits

We aim to help, but support is not a guarantee of resolution. Some issues depend on external factors (your computer, OS, drivers, third‑party software, network environment, etc.).

We may require diagnostic steps (logs, videos, photos) before approving a repair, replacement, or return.

14) Acceptable use of our websites and services

You may not:

• break the law using our Services,

• infringe intellectual property rights,

• attempt to hack, scrape, reverse engineer, or bypass security,

• upload malware or harmful code,

• impersonate others or use fraudulent payment methods.

We may suspend or terminate access for violations.

15) Intellectual property

All rights in our Products and Services (including Software, firmware, designs, documentation, trademarks, logos, and content) belong to Tribal-Tools or its licensors.

Kadabra™ is a trademark used in connection with Tribal-Tools products.

16) Disclaimers

To the maximum extent permitted by law:

• Products and Services are provided “as is” and “as available” (especially beta/experimental items).

• We do not guarantee uninterrupted operation, perfect timing/latency, or compatibility with every system setup.

• Your results depend on many variables outside our control.

Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.

17) Limitation of liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, special, or consequential damages (lost profits, lost data, loss of business, or downtime).

• Our total liability for any claim is limited to the amount you paid for the specific Product or Service that caused the claim.

Nothing in these Terms limits liability where it cannot legally be limited (for example, certain consumer protections).

18) Indemnification

You agree to indemnify and hold Tribal-Tools harmless from claims or losses arising from:

• your misuse of Products,

• your violation of these Terms,

• your violation of applicable law or third-party rights.

19) Export controls and sanctions

You agree not to purchase, use, export, re-export, or transfer Products/Software in violation of export laws or sanctions applicable to you or to us.

20) Force majeure

We are not responsible for failures or delays caused by events outside our reasonable control (including natural disasters, war, strikes, supply-chain disruptions, power/internet outages, or carrier delays).

21) Governing law and venue

These Terms are governed by the laws of the State of Israel, without regard to conflict-of-law rules.

Where legally permitted, disputes will be handled by the competent courts in Israel. If mandatory consumer law in your country gives you rights to bring claims locally, those rights are not excluded.

22) Miscellaneous

• Severability: If part of these Terms is unenforceable, the rest remains in effect.

• Assignment: You may not assign these Terms without our consent. We may assign them as part of a business transfer.

• Entire agreement: These Terms, plus any additional terms shown at checkout or on Product pages, form the agreement between you and Tribal-Tools.

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  23) Contact

  Questions about these Terms:

• mailto:info@Tribal-Tools.comSupport (where available):
• mailto:support@tribal-tools.com